Shipping policy: Orders on in-stock items will be processed once per week due to Covid-19. Dyed to order/Pre-order items will ship when they arrive. If ordering in-stock items and dyed to order/pre-order items at the same time, all items will ship together. Drop ship items will ship according to the Dyer's/Company's shipping schedule.
Yarn-of-the-Month (YOTM) packages will ship on, or about, their scheduled dates. Items ordered along with Yarn-of-the-month will ship with your YOTM package unless you let us know you'd like it sooner. (Please put this in your order notes, separate shipping charges will apply)
Orders placed up to 2 days before the Chicago Yarn Crawl, or during the Chicago Yarn Crawl will be shipped after the Crawl has ended. Please be patient as this can take up to a week or more depending on the volume of orders received during the Crawl.
All domestic packages are shipped USPS First Class unless over 1lb, in which case they are shipped USPS Priority. International packages are shipped First Class Package International or Priority Mail International.
First Class shipping up to 4oz $5.50
First Class shipping from 4.1oz - 8oz $6.30
First Class shipping from 8.1oz - 12oz $7.05
First Class shipping from 12.1oz - 15.999oz $7.85
Priority Shipping (Rate 1) 16oz-20oz $10.53
Priority Shipping (Rate 2) 20.1oz-and above $14
Free Domestic Economy shipping over $120 (Cheapest available service with tracking)
Getting free shipping? Please keep in mind that free shipping means WE GET TO PICK THE SHIPPING METHOD. It is not always the fastest, but that's why it's free.
International shipping rates are based on your address and the weight and dimensions of your order.
All shipping methods include tracking.
- Please Note: Due to COVID-19 shipping delays have become the norm. Please be patient, we can not be held accountable for shipment delays once in USPS possession.
- US orders typically take 3-5 business days to arrive after they are shipped. Delivery times vary based on your location. We are not responsible for delays due to pandemics, the weather, natural disasters, holidays, or carrier error.
- International orders shipped via International Air (no tracking) will vary depending on the destination country, but typically take anywhere between 2-4 weeks for arrival. Parcels shipped via First-Class International (with tracking) take on average 10-14 business days.
- Any customs fees are the responsibility of the recipient. Your package will be marked as merchandise and include an invoice. It is illegal for us to mark your purchase as a “gift”.
- Lost packages (items not marked as "delivered" or "notice left" by carrier) : Occasionally carrier mistakes happen. If your package is lost in the mail, please notify us. We will initiate an inquiry with USPS. At our discretion we will re-ship your package (so long as items are in stock) within 60 days of purchase. If a lost item is not in stock, we will happily exchange for another item or give you store credit.
See FAQ regarding Exchanges/Returns