Curbside pickup is free.
Drop Ship orders, Special orders, Dyed-to-order, Pre-orders: We take orders for Baah, Skacel, Urth, and Kitty Pride Fibers. Though most orders are shipped within 4 weeks, this time frame is approximate and not a guarantee. Dyer schedules and shipping carrier times will vary. Order ahead of schedule and give yourself enough leeway for delays. You will be notified the day your yarn arrives.
Drop ship orders will ship directly to you from the Dyer. You will receive a shipping notification from Dye Hard Yarns, HOWEVER, we email these labels to Baah and Urth for direct shipment from their studio. This process takes time and is based on the individual dyer's schedule at the time of purchase.
Note: We cannot guarantee exact color matches between in-stock and pre-ordered yarns.
Orders that include both pre-order and in-stock items will ship all together when the pre-order item is ready. If you’d like in-stock items sooner, please place a separate order, or notify us by email. We will not issue refunds on special orders/pre-orders unless we do not receive the yarn.
Shipping policy: Orders on in-stock items will be processed once per week due to Covid-19. Dyed to order/Pre-order items will ship when they arrive. If ordering in-stock items and dyed to order/pre-order items at the same time, all items will ship together.
Yarn-of-the-Month (YOTM) packages will ship on, or about, their scheduled dates. Items ordered along with Yarn-of-the-month will ship with your YOTM package unless you let us know you'd like it sooner. (Please put this in your order notes)
Orders placed up to 2 days before the Chicago Yarn Crawl, or during the Chicago Yarn Crawl will be shipped after the Crawl has ended. Please be patient as this can take up to a week or more depending on the volume of orders received during the Crawl.
All domestic packages are shipped USPS First Class or UPS Ground unless over 1lb, in which case they are shipped USPS Priority or UPS Ground. International packages are shipped First Class Package International or Priority Mail International. Some Mail services, due to Covid, may be unavailable at the time of shipping. If this is the case, an additional shipping amount may be added to your total and an invoice will be sent to you for the price difference.
First Class shipping up to 4oz $5.50
First Class shipping from 4.1oz - 8oz $6.30
First Class shipping from 8.1oz - 12oz $7.05
First Class shipping from 12.1oz - 15.999oz $7.85
Priority Shipping (Rate 1) 16oz-20oz $10.53
Priority Shipping (Rate 2) 20.1oz- and above $14
Free Domestic Economy shipping over $120 (Cheapest available service with tracking)
Getting free shipping? Please keep in mind that free shipping means WE GET TO PICK THE SHIPPING METHOD. It is not always the fastest, but that's why it's free.
International shipping rates are based on your address and the weight and dimensions of your order.
All shipping methods include tracking.
- Please Note: Due to COVID-19 shipping delays have become the norm. Please be patient, we can not be held accountable for shipment delays once in USPS/UPS possession.
- US orders typically take 3-5 business days to arrive after they are shipped. Delivery times vary based on your location. We are not responsible for delays due to pandemics, the weather, natural disasters, holidays, or carrier error.
- International orders shipped via International Air (no tracking) will vary depending on the destination country, but typically take anywhere between 2-4 weeks for arrival. Parcels shipped via First-Class International (with tracking) take on average 10-14 business days.
- Any customs fees are the responsibility of the recipient. Your package will be marked as merchandise and include an invoice. It is illegal for us to mark your purchase as a “gift”.
- Lost packages (items not marked as "delivered" or "notice left" by carrier) : Occasionally carrier mistakes happen. If your package is lost in the mail (no tracking movement), please notify us. We will initiate an inquiry with USPS/UPS. At our discretion we will re-ship your package (so long as items are in stock) within 60 days of purchase OR If a lost item is not in stock, we will happily exchange for another item or give you store credit.
See FAQ regarding Exchanges/Returns