Shipping Policy

Curbside pickup is free.

Pick Up Orders:
You will receive an email when your pick up order is ready. Once ready, orders are available for pick up during our open hours.

Orders on in-store items will be processed once per week. Dyed to order/Pre-order/Warehouse items will ship when they arrive. If ordering in-store items and dyed to order/pre-order/warehouse items at the same time, your entire order will ship together once all of these items are ready. If you want your in store items to ship sooner, please place a separate order. 

Special orders/Online Only/Warehouse/Dyed-to-order/Pre-orders: We take orders for Baah Yarn, Skacel, Urth Yarns, Oink Pigments, Malabrigo, Universal, Gusto Wool and Kitty Pride Fibers. Though most orders are ready to ship or pickup within 2 - 4 weeks, this time frame is approximate and not a guarantee. Dyer schedules, warehouse fulfillment and shipping carrier times will vary. Order ahead of schedule and give yourself enough leeway for delays. You will be notified the day your yarn arrives.

We will not issue refunds on special orders/pre-orders/warehouse items unless we do not receive the yarn.

NOTE: Colors listed as (Warehouse) are what's currently listed as in stock at the Skacel, Malabrigo or Universal warehouse. If a color is out of stock at the time of your order, we will notify you of this. Please have a 2nd choice ready so that we may fulfill your order.
Warehouse colors arrive in 2-3 weeks unless back-ordered.

"Online Only" orders will ship directly to you from the Dyer. You will receive a shipping notification from Dye Hard Yarns, HOWEVER, we email these labels to Urth Yarns and Gusto Wool for direct shipment from their dye studios in Turkey. This process typically takes 2-4wks.

Online Only items are not available for store pickup. You MUST choose a shipping method at checkout. If you have a mix of in-store and Online Only items in your order, you can elect to have only the Online Only item shipped to you and pickup the in-store available items when they are ready. If a shipping method is not chosen, we will send you and invoice for the cost of shipping your drop ship item.

Note: We cannot guarantee exact color matches between in-store and pre-ordered/warehouse/online only yarns. 

Yarn-of-the-Month (YOTM) packages will ship on, or about, their scheduled dates. If ordering YOTM/Subscriptions, in-store items and dyed to order/pre-order/warehouse items at the same time, your ENTIRE order will ship together once all of these items are ready. If you want your in store items to ship sooner, please place a separate order. 

Orders placed up to 2 days before the Chicago Yarn Crawl, or during the Chicago Yarn Crawl will be shipped after the Crawl has ended. Please be patient as this can take up to a week or more depending on the volume of orders received during the Crawl.

All domestic packages are shipped USPS First Class or UPS Ground unless over 1lb, in which case they are shipped USPS Priority or UPS Ground. International packages are shipped First Class Package International or Priority Mail International. Some Mail services, due to Covid, may be unavailable at the time of shipping. If this is the case, an additional shipping amount may be added to your total and an invoice will be sent to you for the price difference.

USPS Small A - $6

USPS Small B - $8

USPS Medium A - $9

USPS Medium B - $10

USPS Large - $12

USPS X-Large - $15

Free Domestic Economy shipping over $200 (Cheapest available service with tracking)

Getting free shipping? Please keep in mind that free shipping means WE GET TO PICK THE SHIPPING METHOD. It is not always the fastest, but that's why it's free.

International shipping rates are based on your address and the weight and dimensions of your order. 

All shipping methods include tracking. 

• Please Note: Due to COVID-19 shipping delays have become the norm. Please be patient, we can not be held accountable for shipment delays once in USPS/UPS possession.
• US orders typically take 5-7 business days to arrive after they are shipped. Delivery times vary based on your location. We are not responsible for delays due to pandemics, the weather, natural disasters, holidays, or shipping carrier error.

• International orders shipped via International Air (no tracking) will vary depending on the destination country, but typically take anywhere between 2-4 weeks for arrival. Parcels shipped via First-Class International (with tracking) take on average 10-14 business days.

• Any customs fees are the responsibility of the recipient. Your package will be marked as merchandise and include an invoice. It is illegal for us to mark your purchase as a “gift”.
• Lost packages (items not marked as "delivered" or "notice left" by shipping carrier) : Occasionally shipping carrier mistakes happen. If your package is lost in the mail (no tracking movement for 10 days), please notify us. We will initiate an inquiry with USPS/UPS. At our discretion we will re-ship your package (so long as items are in stock) within 60 days of purchase OR If a lost item is not in stock, we will happily exchange for another item or give you store credit.