Shipping policy: Orders on in-stock items will be processed once per week due to Covid-19. Dyed to order/Pre-order items will ship when they arrive. If ordering in-stock items and dyed to order/pre-order items at the same time, all items will ship together. Drop ship items will ship according to the Dyer's/Company's shipping schedule.
Yarn-of-the-Month (YOTM) packages will ship on, or about, their scheduled dates. Items ordered along with Yarn-of-the-month will ship with your YOTM package unless you let us know you'd like it sooner. (Please put this in your order notes, separate shipping charges will apply)
All domestic packages are shipped USPS First Class unless over 1lb, in which case they are shipped USPS Priority. International packages are shipped First Class Package International or Priority Mail International.
First Class Domestic shipping is $5.50 up to 15.99oz
Domestic Priority shipping is $9.50 for 1 - 2.99lbs
Domestic Priority shipping is $12 for 3 - 4.99lbs
Domestic Priority shipping is Free for 5 - 20lbs
International shipping rates are based on your address and the weight and dimensions of your order.
All shipping methods include tracking.
- Please Note: Due to COVID-19 shipping delays have become the norm. Please be patient, we can not be held accountable for shipment delays once in USPS possession.
- US orders typically take 3-5 business days to arrive after they are shipped. Delivery times vary based on your location. We are not responsible for delays due to pandemics, the weather, natural disasters, holidays, or carrier error.
- International orders shipped via International Air (no tracking) will vary depending on the destination country, but typically take anywhere between 2-4 weeks for arrival. Parcels shipped via First-Class International (with tracking) take on average 10-14 business days.
- Any customs fees are the responsibility of the recipient. Your package will be marked as merchandise and include an invoice. It is illegal for us to mark your purchase as a “gift”.
- Lost packages (items not marked as "delivered" or "notice left" by carrier) : Occasionally carrier mistakes happen. If your package is lost in the mail, please notify us. We will initiate an inquiry with USPS. At our discretion we will re-ship your package (so long as items are in stock) within 60 days of purchase. If a lost item is not in stock, we will happily exchange for another item or give you store credit.
See FAQ regarding Exchanges/Returns